Hello Hive Mind.
We have been dealing with a large amount of fraudulent credit card activity though our website. In effort to combat some of the chargebacks that would have come from those charges, we went ahead and refunded any order that was flagged for having used a fraudulent card. However, for several of the orders that were refunded; the tickets were sold on a 3rd party website who showed up with the refunded tickets night of show. As a rule we make the patrons purchase new tickets if they still want to attend( as I am sure everyone else here does). We are now getting requests from those patrons requesting a letter to send to their bank to assist in their dispute for the original purchase through the third party. Does anyone have boiler plate language that they provide to patrons in this situation?
Rhea, I will send you a example of a letter we send to patrons who buy scalped tickets which we return. We generally have the patron request a refund from the 3rd party seller. If that website is reputable (stubhub, etc) they generally have a guarantee that their tickets are valid and will be admitted and will give refunds if they are refused at the venue. So we try to go that route first in the hopes that the 3rd party site may block the seller from future transactions.
Jeff
Hi Jeffrey
I would be also interested in that example of a letter that you use. We are experiencing usually high chargeback from our Christmas show. And now these scammer are going after our next show. So any help that you can suggest, would be greatly apprecaited.
Thanks
Debbie
sending you a DM!