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Windcave vs. Tessitura Settlement

Angela Leftwich
$organization

We are trying to compare our Tessitura daily transactions to Windcave and Elavon (Payments Insider reporting), but the transactions are settled at different times of the day.

Does anyone else have this issue? Have you found an easy way to deal with it? 

Best,
Angela

Parents
  • $organization

    If you're trying to get the end of day batch postings for both systems to match, below are the two steps we did (choose the time you want):

    • We requested our internal Tessitura database admin to update the system table “T_DEFAULTS” in the “batch rollover time” to 12am CDT / 1 am EDT.
    • We requested our Windcave rep to update our batch time to 12am CDT / 1 am EDT.  I imagine Elavon has this as well, we had done the same with Worldpay prior.

    One reconciliation item our Windcave rep let us know before changing is that this caused an extra day increase in the time for Windcave to send our money, but postings and $ from both systems are now spot on.

    Cheers!

    Danny

Reply
  • $organization

    If you're trying to get the end of day batch postings for both systems to match, below are the two steps we did (choose the time you want):

    • We requested our internal Tessitura database admin to update the system table “T_DEFAULTS” in the “batch rollover time” to 12am CDT / 1 am EDT.
    • We requested our Windcave rep to update our batch time to 12am CDT / 1 am EDT.  I imagine Elavon has this as well, we had done the same with Worldpay prior.

    One reconciliation item our Windcave rep let us know before changing is that this caused an extra day increase in the time for Windcave to send our money, but postings and $ from both systems are now spot on.

    Cheers!

    Danny

Children
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