Hi Everyone,
The total $ amount of chargebacks from our bank has increased unbelievably since we opened a new venue this past summer. It looks like they purchase the tickets close to show, just at the limit of 6 and then fight as a chargeback, usually, but not always, when they have not been used. We think it is when they are not able to sell the tickets. There seems little we can do except pay the chargeback. We are in the process of setting up 3DS with our bank and Windcave and it is my understanding that this will put the responsibility on the provider - the card issuer - rather than on us, the merchant. It is new to us and taking time to get implemented.
We are wondering if other venues are experiencing this and what solutions have been implemented. Also are any of you using 3DS?
thanks!
Hi Sheila, thanks for your post! It could be helpful to cross-post to the Payments & Transactions community group too? Hopefully you'll receive some replies over there.- Gill Tasker, Community Manager
I'll add that this was a big topic at the last Payments & Transactions community meeting. I don't remember anyone mentioning 3DS:but I'm sure a comment there will get some responses.
Thank you Gawain! i did not realize it was so common of a problem.