Hi there (copying from the Administration and IT Forum, please delete is not permitted)
Strathmore is currently undergoing a migration to Tessitura Merchant Services, but we have some concerns about the inability to save credit cards that are input through Secure Deviceless Entry (SDE). Outside of web sales, the majority of patron transactions in the ticket office are done over the phone, where the credit card would not be present.
I understand that after moving to TMS we will ONLY be able to save tokenized card information that has been input through an EMV reader or through a TNEW transaction. And, furthermore, that when we migrate from our current merchant processor we will need to re-tokenize every existing card in our database all over again, essentially "starting from scratch."
I'm wondering how other organizations have navigated the reality of this? Particularly for those high value patrons who might request tickets through a Development team member as opposed to the ticket office and where it might be inappropriate/awkward to have to repeatedly ask them for their credit card information until we can get ahold of their physical card.
Some ideas that have been floated are doing a $1 dummy transaction in those instances where we would like to tokenize the card for future use, perhaps through a link on TNEW?
Any advice you can give about processes you adopted, or things that just didn't work, would be much appreciated.
Hi Alexis,
We went live with TMS for the Pittsburgh Consortium a little over a month ago. I'd be happy to let you know what we've learned. We weren't tokenized before this, so we did have to tokenize post cut-over anything that needed to be tokenized for pledge/order billing, VIPs, etc. That said, while you can't tokenize through SDE, you can enter credit cards "on the phone" into the EMV, so if you purchase card readers for those people that need to be able to tokenize cards, you'll be good. Let me know if you'd like to chat.
Just making sure I'm understanding you correctly.. are you saying that cards manually entered into an EMV, since they are going through the card reader.. are then tokenized for future use? Even if the card wasn't present at point of sale? Or that you have to enter them into the EMV reader because you can no longer select a payment type through the money bag (but the number still won't be tokenized)? I would absolutely LOVE chat with you about your experience migrating to TMS! Would you be up for a quick call sometime early next week?