Hi all!
A performance at my organization was cancelled and so we are processing CC refunds. A few remain from web MOS that do not show account info. The payment window displays payment method, last 4 CC digits and expiry yet we can't refund to the card. I checked both references and our securities app to make sure power users have rights to web MOS payment methods. They all have access yet no one can refund. Could this be a PCI issue cached by our processor? Still a bit new to the organization and thought maybe someone else here might know.
Thanks so much!
M-C
Hello M-C!
This is Iliana with Tessitura Network Support. We’re happy to assist you with this question. I’ve created a Support ticket where we’ll work with you to find a resolution to this question. We’ll also relay our findings from that ticket in this forum post, but if you have any other questions or concerns in the meanwhile please let us know.
Warm regards,
Iliana