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Double-Charge while there is only one order in Tessitura & Charge with no order in Tessitura

Mehtap Sever
$organization

Hi there, 

I wonder do any other organizations experience the issues listed below during their busy ticket sales? 

Issue 1: The customer has been charged, but no order exists in Tessitura.

Issue 2: The customer charged twice while there is only one order in Tessitura. 

Please share your experience if you had similar cases, and let me know if you have figured out or given a solution by Tessitura why these problems are occurring. 

Thank you,

Mehtap

Parents
  • $organization

    We are having this problem now as well.  We went live May 10th 2023, and are still having issues with Double and triple billing.  This is only happening through our TNEW online site for purchase tickets.  We have been working with Tessitura to get this resolved but are getting really frustrated.  

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  • $organization

    We are having this problem now as well.  We went live May 10th 2023, and are still having issues with Double and triple billing.  This is only happening through our TNEW online site for purchase tickets.  We have been working with Tessitura to get this resolved but are getting really frustrated.  

Children