Hi there,
I wonder do any other organizations experience the issues listed below during their busy ticket sales?
Issue 1: The customer has been charged, but no order exists in Tessitura.
Issue 2: The customer charged twice while there is only one order in Tessitura.
Please share your experience if you had similar cases, and let me know if you have figured out or given a solution by Tessitura why these problems are occurring.
Thank you,
Mehtap
We are having this issue now in 2023. One where someone only purchased 1 ticket and that is all that is in Tessitura but CC statement showed a charge for two. And now today had a call with a person being charged who has not been here in over a year. We use Windcave
Sorry to hear about your experience. At the time (over 2 years ago) I reported this issue, our gateway was Windcave. Following Tessitura's recommendation, we switched to their payment gateway, Adyen. However, our primary issues, such as double charges and charges without corresponding orders in Tessitura, still persist.