One of our guest got a refund check in December, issued Dec. 15, received December 27. Unfortunately, with bank hours changed, from closure to reduced hours, and scouts having COVID restrictions he was not able to get the check to the bank within the 90-day limit. He requested a new check for a refund and the problem is, our GS already refunded the order via check in Tess. Can I un-refund a check in Tess, recreate the order and then re-refund them?
Please advise.
If I were in your shoes I would see if I can push this to your finance/accounting -- whichever department issued the check to the customer. They may have an existing protocol for voiding and reissuing a check that was not deposited within the time limit.