Excuse me if I don't use the perfect terminology here, but we have just started using Tessitura and our accounting team is having a good bit of trouble matching up the income received from Tess with what is appearing as deposits on our WorldPay account. Apparently, they don't match up because the different credit card companies deposit the funds at different times creating staggered deposits that don't match cleanly with when payments are posted in Tessitura.
Have any other organizations had this problem? How has it been rectified?
Yes, we also had this issue until we realized that you can set your deposits with the credit card processor to post at a time that more closely matches your Tessitura workday. This is the closest you will get to matching the Tessitura reports. You will still have some differences that usually clear within a day or two, but they are easier to reconcile if your can change your deposit times to match Tessitura. Our organization does business well past five or six pm which was when our day was initially set to close from the credit card companies, so we changed it so our end of day was midnight. Now we have a lot less reconciling issues to deal with. (Our web portal takes payments, a lot of which occur surprisingly close to midnight.)