we have a customer that received a chargeback from the bank. We want to reverse the credit card transaction from their account without refunding them any money since it was already reversed by the bank. Do you know if Tessitura is capable of doing an entry to adjust this customer’s account?
In many places that I've worked, we've accomplished this by having a special "Chargeback/Reversal" payment type set up.
Thank you Maery, we are trying to do this in our TEST environment right now by creating chargeback payment method. DO we have to create a new GL code for chargeback or do we have use the same GL code we used to make the payment?
That's very much up to your Finance team - for us, we just need to balance the cash amount, so it hits the same GL number as the payment type. At my last org, we did the same - but we had four payment methods, one for each card type's chargebacks. That way we could easily report on the amount/number of chargebacks per card.
Thank you so much Maery :)