If you refund to a credit card that is closed does that transaction go through on the payment screen or do you get some notification that the refund did not authorize?
Is best practice to confirm/or get a new valid credit card when discussing refunds, or must you refund to the same credit card used in the original purchase?
Just doing some information gathering,
Thanks!
In my experience, the transaction typically goes through. If it's something where a new card has been issued with the same bank and account, the refund processes just fine generally - maybe takes a little longer to show for the patron. However, I know that Gawain Lavers is looking into these issues as well because of problems where the patron isn't seeing the refund - he has a thread about it here: https://community.tessituranetwork.com/tessitura_software_forums/f/tessitura_technical-9/24842/problems-with-refund-by-referenceI also know that refunding to a card that didn't make a purchase is an easy way to get flagged for fraud - I worked for an org with multiple merchant IDs and accidentally refunded a charge originally made on ID #1 with ID #3 and our processor refused the refund and a whole batch of other charges that took forever to clean up.