Several open invoices were paid with a check. That check actually needs to be put towards different open invoices. I can't figure out how to back out or refund the accidental invoice payment so that I can pay the correct invoice. Is this possible?
Thnaks
Dee Dee
Nope! But what you can do is create new invoices matching the ones that were paid off by accident, and use these invoices to create an on-account balance for the value of the check. Then pay off the correct invoices using the on-account balance.
You can use a gift certificate if the correct invoices are on a different constituent.