We're in the process of implementing Payment Express' Hosted Payment solution in TNEW v7 and Tessitura v15.1 so that we can take advantage of Payment Plans online. I've gone through all the documentation and have a TASK ticket in, but thought I'd post here too.
The problem I'm having is that I can't seem to figure out how to have multiple payment methods for the hosted payment solution. We use different GL numbers by credit card type, but the TNEW hosted payment set-up only seems to allow for on payment method id. I tried using the Card Mneomic field so that the application would pick the right payment method by card type, but that didn't work either.
If you're using Payment Express' Hosted payment solution and have gotten it to successfully post to more than one GL, I'd love to hear how. Thanks!
Hi Sara -
When using Hosted Payments, Tessitura receives the authorization from the payment processor but that does not come with details about the type of card used. This is why we ask for one specific payment method for these payments. You might be able to use Payment Express' reporting in Payline to delineate amounts by card type but that would all take place outside of Tessitura.
If there are any further questions we can answer on this please don't hesitate to open a TASK ticket - happy to help!
Thanks,
Patrick
Thanks Patrick.
I'd love to connect my CFO with other Finance people who have made this transition. Bonus points if you use QuickBooks. Please message me if you'd be willing to discuss your process pre- and post-transition to hosted payments. I think our CFO's biggest concern is regarding Amex since there are different fees associated and it has always been a separate beast.
Hi! I'm in the process of moving over to hosted payments as well. Having all online sales go through one payment type, TNEW Hosted, is problematic for us on two fronts - 1: Settlements/royalties for individual shows since Amex has higher fees 2. How we report income with our auditors. Moving to hosted payments will make Tess reports basically useless since they will not split up payment types via Visa, MasterCard, Discover, and AMEX... Did you move to hosted payments? How did you tackle your audits if you report on different types of payments? How are you settling individual shows since AMEX has higher fees?
Since I'm not involved in the set up, I can't really explain how it was done, but we don't have all online sales go through one payment type. We designate web/online sales differently, and have it split out by card type. Now, when I say web, I'm talking our website. I use these designations when researching any errors between Tessitura and the credit card processor sales reports.
We have that now but we are not using hosted payments. You're saying, you are using hosted payments and you have the payment types separated? Tessitura support said that was impossible. https://www.tessituranetwork.com/TNEW_7/TNEW.htm#Topics/Hosted_Payment.htm
Stephen, I can't verify that 100%. I asked our Database Coordinator and she said she "thinks" so, but she's been in the hospital and is a little off her game, so is not completely sure. I'll try to remember to check in with her again in a couple of days to see if we can verify that, and possibly identify how it works for us. She did say that maybe there is a "layer" above our payment types that she's not thinking of that would correlate to what you are talking about.
Sorry, Stephen. I sent your link to our database person to research a little deeper. She now says that we are definitely NOT using hosted payments as it is turned off in our admin site. Sorry for the confusion.