When we received a statement from Vantiv/Payment Express a few weeks ago, it included a $250 AMEX credit that we can't trace to any transaction in Tessitura. Can anyone imagine a scenario that would cause this? There's no way to process a ticket or contribution without a batch record, right? We aren't short $250 in another line item that would suggest two wires got crossed. We're really scratching our heads.
I will post this in Development, too, and hope (or maybe not) someone has experienced this before. Thanks for any light you can shed on it.
We've been having this happen a lot as well. We have been able to track them down to two issues:
Hopefully that helps!
What versions of Tessitura and website (custom, TNew) are you currently seeing these issue on?
We are currently on Tessitiura V12.5.1 and T-New 6 and I'm not hearing a lot of this kind of problem.
As folks moved to Tessitura V14.x I started to hear this kind of thing fairly consistently.
We are considering moving to Tessitura V15 and T-New 6.
I'm wondering if we are moving to a configuration more likely to show these issues.
My understanding is the bug that drops the campaign was introduced in v14. The bug persists in v15 as well.
Chuck Reif can the development team share any insights on these bugs?