When taking donations or ticket orders on the phone or via snail mail...does your organization require a CVC code from the customer?
I know many organizations use them for online orders/donations but what about on mail-in forms or for phone calls?
Just want to know how these are being utilized by other similar arts organizations. If you have any reasons as to why your organization does it the way they do that'd be great info too.
Thank you!
Good morning Shannon,
In our consortium, there are varying levels of policy with regard to requiring the CVV/CVC codes from a credit card; some organizations are pretty strict about wanting it, while others never require it for entry even if they do have the card on-hand.
One v15-related consideration is that CVV codes can no longer be entered on Controlled batches (because the CVV code was being temporarily stored and affecting the PCI compliance profile) so if you do use CVV codes and you're currently exclusively using Controlled batches, you'll want to start getting familiar with Uncontrolled batches and the inherent differences involved in processing.
Thank you,
Brian
Thanks for the heads up about Controlled batches in v15! We're about to upgrade and I'll have to train everyone on that.