When taking donations or ticket orders on the phone or via snail mail...does your organization require a CVC code from the customer?
I know many organizations use them for online orders/donations but what about on mail-in forms or for phone calls?
Just want to know how these are being utilized by other similar arts organizations. If you have any reasons as to why your organization does it the way they do that'd be great info too.
Thank you!
In Canada Visa has mandated that we collect CVV2/CVC codes with phone and online orders (and specifically NOT on mail orders, and also not monthly/recurring payments) https://www.visa.ca/dam/VCOM/regional/na/canada/security/security-documents/expanded-cvv2-one-pager-en.pdf
You're not required to put in a CVV to process payments, but it sounds like you're on the hook if the payment is fraud and you didn't take the CVV. I can't find a clear do and don't list from Visa.