Hello Everyone,
I was wondering if anyone is willing to share their experiences with Vantiv as your processor. We currently use Payment Express and are just not impressed with their service. From taking close to 2 months to setup one chip and pin to their very long response times for support, we are just not impressed with what Payment Express offers.
Also...if anyone is using a processer in North America that is no one of the two ecosystem partners, I'd be interested to hear from you as well and how it's been going.
To Tessitura - we REALLY need more payment processor options. Two is not sufficient to be able to make an informed decision, especially when one is not been a great experience for us.
- Chris
Christopher Cuhel said:From taking close to 2 months to setup one chip and pin to their very long response times for support, we are just not impressed
Sad to hear PE is unsatisfactory for you. We've been on Vantiv (then Element) since 2012, and every facet of their customer service has been consistently, appallingly bad, from day one. Even before day one, really: it took weeks to get them to return our calls when we were trying to sign up with them.