Hi all,
I'm hoping some of you will be willing to share with me your end of day procedures to make sure all transactions posted in Tessitura successfully made their way to Transcend (and that none that were rolled back in Tessitura remain in Transcend).
Right now we're just comparing the Income By Payment Method to the Preview Settlement in Transcend, comparing each merchant's payment methods to the settlement preview. Does anyone have any custom reports between the two systems that looks for discrepancies? Any suggestions about more efficient, or just different methods? Any suggestions are greatly appreciated.
Hi Amanda,
Send me an email and I will forward to you our daily/weekly recs in Excel file.
Jeanette (jce0805@u.washington.edu)
From: Amanda Freeman <bounce-amandafreeman5080@tessituranetwork.com>Sent: 4/14/2009 1:52:22 PM
Hello,
I uploaded my file. Hopefully everybody who requested could download it. Let me know if you're having a problem or if you have any question.
Basically, I am starting a new file every Monday by manually chaging the date on the first sheet. I print the daily sheets to go with the cashiers reconciliation documents. The spreadhseet helps me catch if I am missing a cashiers recs, or if there are pending credit card transactions in Transcend, or even if the cashiers used an incorrect payment method. Bottomline should always be zero. If not, then we investigate.
In last Fridays (April 10th) recs (which is in the file that I am sharing) , we discovered that Transcend is holding all Mail/Fax/Phone transactions and it happened again yesterday. The problem I learned is in Tessitura and our Computer Specialist is working on it.
Hope this worksheet will help.
Jeanette