Hello, all,
I'm reposting a question from Ticketing and Customer Service from a month ago due to no replies:
I've been searching for a solution to this for most of the day today, and can't seem to find anything. Hopefully this post won't seem too rambling...
Our weekly sales report was run twice this morning. Between the two, there was a disparity in the projected revenue field for tonight's performance of $264. This disparity reflects the donation of 4 tickets at $66 apiece.
We recently started using the Donate for Resale functionality (this is the first show of our season, and the first show we've used this function for), and I know that this tracks the revenue of resold tickets, not the donated ones. I'm just trying to figure out why the projected revenue decreased, as those tickets would reflect the potential of another $264, so, at least in my mind, projected revenue should have increased.
Additionally, is there a report that can help me?
Our sales revenue and subscription revenue also seems to be decreasing, not just projected revenue--I'm guessing it's so that we don't get duplicate numbers in our sales reports. GL Income and GL Resold are identical, but what happens to the money in between?
Thanks,
Josh