Hello Tessiturians,
I am reaching out in hopes that someone else has encountered this same issue, and can share a successful resolution.
For years, Season Overview has stumped our marketing department in how to acurately report actual ticket sales. Knowing that Season Overview only reports on price layers and not fees associated with those price layers, our Season Overview is wildly off from our Quickbooks accounting on certain shows. We know that fees are not included in Season Overview, but in looking closer at the situation with one particular show, we found that at the end of the run, Season Overview was reporting one number and our Quickbooks (Accounting) was reporting an earning of $6k less than that reported in Season Overview.
Huh?
All orders had been paid off, no invoicing system used, and if it was a fee issue, then we would see a $6k overage on our Quickbooks side, and not Season Overview. We do have customized report that generates our daily sales, and itemizes the day's sales (show tickets, fees, camps, donations, etc.) line by line. Our accounting department only notates in Quickbooks the totals for each line item, and not the days' total. While they are looking to see if a report entry had been missed, we are all stumped about what this could possibily be.
Wouldn't it be great if we could just integrate Tessitura and Quickbooks? But alas, until then, does anybody have any thoughts or suggestions?
Thank you!
Beth Jones
Patron Services Manager
Broadway Rose Theatre