Credit Card Reconciliation question

In my experience, if there’s a difference, there’s usually a reason. Look at the transactions from the bank. Is there one for $5? What was it for? Can you confirm that it didn’t exist in Tessitura? If there’s not a transaction for $5, is there one in Tessitura that does not match the one in the bank? Can you figure out why? Perhaps there’s a double-posting with the bank (it happens, more often than we’d like). A comparison of the two systems will turn it up. It’s tedious, checking transaction by transaction, but it really is the cleanest way – you don’t want to start making dummy sales to get your books to balance.

Jeanne DeVore | Technology Manager
Chicago Shakespeare Theater

312. 667.4943 direct line  | 312.403.0314 mobile | www.chicagoshakes.com | facebook | twitter
800 East Grand Avenue on Navy Pier | Chicago, Illinois 60611

From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Grant Offermann
Sent: Tuesday, June 28, 2016 12:17 PM
To: Jeanne DeVore
Subject: [Tessitura Finance Forum] Credit Card Reconciliation question

Hi All,

Has anyone ever ran into the problem where Tessitura posting reports are not matching what the Bank receives?  We are running into a few of these issues and are trying to find a way to "adjust" the ledgers for a specific day without having to do a sale.  

For example, the bank said we received $1,000 in credit card sales for a day, but Tessitura says $995.  Ideally we would like Tess to say $1000 also so it can match exactly what we brought in for admission sales.  

Thanks!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

In my experience, if there’s a difference, there’s usually a reason. Look at the transactions from the bank. Is there one for $5? What was it for? Can you confirm that it didn’t exist in Tessitura? If there’s not a transaction for $5, is there one in Tessitura that does not match the one in the bank? Can you figure out why? Perhaps there’s a double-posting with the bank (it happens, more often than we’d like). A comparison of the two systems will turn it up. It’s tedious, checking transaction by transaction, but it really is the cleanest way – you don’t want to start making dummy sales to get your books to balance.

Jeanne DeVore | Technology Manager
Chicago Shakespeare Theater

312. 667.4943 direct line  | 312.403.0314 mobile | www.chicagoshakes.com | facebook | twitter
800 East Grand Avenue on Navy Pier | Chicago, Illinois 60611

From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Grant Offermann
Sent: Tuesday, June 28, 2016 12:17 PM
To: Jeanne DeVore
Subject: [Tessitura Finance Forum] Credit Card Reconciliation question

Hi All,

Has anyone ever ran into the problem where Tessitura posting reports are not matching what the Bank receives?  We are running into a few of these issues and are trying to find a way to "adjust" the ledgers for a specific day without having to do a sale.  

For example, the bank said we received $1,000 in credit card sales for a day, but Tessitura says $995.  Ideally we would like Tess to say $1000 also so it can match exactly what we brought in for admission sales.  

Thanks!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!