Credit Card Reconciliation question

I find that when they disagree it’s because of a credit card processing problem.  With our previous processor we’d have transactions held up that I’d have to go in and release.  With our current processor we occasionally charge a patron twice – it will be one transaction in Tessitura, but two charges.  I then have to go online with the processor and refund the duplicate charge.  We do a daily reconciliation of charges to identify these issues, then you have to dig a bit to identify the transaction and the patron.

Leslie

From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Grant Offermann
Sent: Tuesday, June 28, 2016 12:18 PM
To: Leslie Fillingham <Lfillingham@MILWAUKEEREP.com>
Subject: [Tessitura Finance Forum] Credit Card Reconciliation question

Hi All,

Has anyone ever ran into the problem where Tessitura posting reports are not matching what the Bank receives?  We are running into a few of these issues and are trying to find a way to "adjust" the ledgers for a specific day without having to do a sale.  

For example, the bank said we received $1,000 in credit card sales for a day, but Tessitura says $995.  Ideally we would like Tess to say $1000 also so it can match exactly what we brought in for admission sales.  

Thanks!

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I find that when they disagree it’s because of a credit card processing problem.  With our previous processor we’d have transactions held up that I’d have to go in and release.  With our current processor we occasionally charge a patron twice – it will be one transaction in Tessitura, but two charges.  I then have to go online with the processor and refund the duplicate charge.  We do a daily reconciliation of charges to identify these issues, then you have to dig a bit to identify the transaction and the patron.

Leslie

From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Grant Offermann
Sent: Tuesday, June 28, 2016 12:18 PM
To: Leslie Fillingham <Lfillingham@MILWAUKEEREP.com>
Subject: [Tessitura Finance Forum] Credit Card Reconciliation question

Hi All,

Has anyone ever ran into the problem where Tessitura posting reports are not matching what the Bank receives?  We are running into a few of these issues and are trying to find a way to "adjust" the ledgers for a specific day without having to do a sale.  

For example, the bank said we received $1,000 in credit card sales for a day, but Tessitura says $995.  Ideally we would like Tess to say $1000 also so it can match exactly what we brought in for admission sales.  

Thanks!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!