Method to Void Transaction?

You could process a refund to Cash, which would debit the income account and credit the cash account. I don’t know how your Tessy data is communicated to your Finance people, but you would need to be careful to make sure that this voided transaction is communicated directly to them so it is recorded correctly in their books.

I would do this in a separate posting so it is easy to find and trace.

____________________________

Julie P. Hamre

Staff Accountant

Strathmore

5301 Tuckerman Lane

North Bethesda, MD  20852-3385

www.strathmore.org

301-581-5136

jhamre@strathmore.org

In office Monday-Thursday

From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Marie Kocher
Sent: Wednesday, November 18, 2015 3:52 PM
To: Julie Hamre
Subject: [Tessitura Finance Forum] Method to Void Transaction?

How do I process a VOID for a transaction within Tessitura?

A few days ago, I processed a credit card donation transaction via a supervisor request. Our credit card processor contacted us requesting documentation to approve the transaction because of its size. We communicated with the donor in an attempt to obtain the necessary written confirmation. The donor requested that we VOID the transaction and informed us they would send a check instead.

Outside of Tessitura, our credit card processor handled the VOID and put the money back on the donor's card.

Now we need the best method to reflect that VOID within in Tessitura.

Thanks,

Marie Kocher

Development Assistant

Kansas City Ballet

mkocher@kcballet.org

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

You could process a refund to Cash, which would debit the income account and credit the cash account. I don’t know how your Tessy data is communicated to your Finance people, but you would need to be careful to make sure that this voided transaction is communicated directly to them so it is recorded correctly in their books.

I would do this in a separate posting so it is easy to find and trace.

____________________________

Julie P. Hamre

Staff Accountant

Strathmore

5301 Tuckerman Lane

North Bethesda, MD  20852-3385

www.strathmore.org

301-581-5136

jhamre@strathmore.org

In office Monday-Thursday

From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Marie Kocher
Sent: Wednesday, November 18, 2015 3:52 PM
To: Julie Hamre
Subject: [Tessitura Finance Forum] Method to Void Transaction?

How do I process a VOID for a transaction within Tessitura?

A few days ago, I processed a credit card donation transaction via a supervisor request. Our credit card processor contacted us requesting documentation to approve the transaction because of its size. We communicated with the donor in an attempt to obtain the necessary written confirmation. The donor requested that we VOID the transaction and informed us they would send a check instead.

Outside of Tessitura, our credit card processor handled the VOID and put the money back on the donor's card.

Now we need the best method to reflect that VOID within in Tessitura.

Thanks,

Marie Kocher

Development Assistant

Kansas City Ballet

mkocher@kcballet.org

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!