Element double charge

This happens to us occasionally.  I log on to Element a few times a week to reconcile their deposits with the Tessitura reports.  This procedure also helps me find other issues, like the occasional unposted batch, etc.

LESLIE FILLINGHAM | Finance Director | Milwaukee Repertory Theater
Patty & Jay Baker Theater Complex | 108 East Wells Street | Milwaukee, WI 53202
414.224.1761 tel | 414.224.9097 fax | Email:  lfillingham@milwaukeerep.com 
Website: www.milwaukeerep.com | Facebook: www.facebook.com/milwrep | Twitter: twitter.com/milwrep

Hi everyone,

We use Element for CC processing.  In the last couple of months, we've had complaints about 3 or so double charges. These charges are not represented in Tessitura, so I typically confirm by logging into Element merchant site and searching by card, date and amount, where there are in fact two charges.

I can credit the transaction via our merchant account with Element.  I've been told by Element customer service that they have seen this behavior before, but I'm wondering if we can do anything on our end to either find out earlier or stop this entirely.  Has it happened for anyone else?

(Forgive double post as I'm going to put this up in Technical as well)

Thanks,

Frannie 

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