ELEMENTS - Balancing

We have a spreadsheet where we enter Tess deposits and Element deposits and calculate the variances.  They usually work themselves out in a day or so as we don’t have that many late night transactions.  If not, we investigate them which can reveal other issues such as duplicate transactions, held transactions and unposted batches.

LESLIE FILLINGHAM | Finance Director | Milwaukee Repertory Theater
Patty & Jay Baker Theater Complex | 108 East Wells Street | Milwaukee, WI 53202
414.224.1761 tel | 414.224.9097 fax | Email:  lfillingham@milwaukeerep.com 
Website: www.milwaukeerep.com | Facebook: www.facebook.com/milwrep | Twitter: twitter.com/milwrep

We just implemented elements last week. (Thank you to those who answered my previous questions).Elements is our processor.

Question: We are on EST time and Elements is CST. Our Web  Batch Roll over time 12:00 AM. Therefore when we balance we go into the  Core Management System and run a transaction report from 11:00 PM CST to on the previous day to 11:00 PM CST on the current day. This corresponds to our Batch reporting. So we know for every credit card sale we have a corresponding transaction in Tessitura.

Here is our problem: If transactions come in between 12:00 AM to 1:00 AM Elements is sending a statement to our Finance department showing deposits on their on the previous day and in Tessitura we have the next.

Has anyone had success with having elements do a settlement time override? I know payment tech can do this.

Also if anyone else has encountered this issue please let me know how you resolved.

The only solution which isn't practical is to not process credit card transactions between 12:00 AM to 1:00 AM EST.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

We have a spreadsheet where we enter Tess deposits and Element deposits and calculate the variances.  They usually work themselves out in a day or so as we don’t have that many late night transactions.  If not, we investigate them which can reveal other issues such as duplicate transactions, held transactions and unposted batches.

LESLIE FILLINGHAM | Finance Director | Milwaukee Repertory Theater
Patty & Jay Baker Theater Complex | 108 East Wells Street | Milwaukee, WI 53202
414.224.1761 tel | 414.224.9097 fax | Email:  lfillingham@milwaukeerep.com 
Website: www.milwaukeerep.com | Facebook: www.facebook.com/milwrep | Twitter: twitter.com/milwrep

We just implemented elements last week. (Thank you to those who answered my previous questions).Elements is our processor.

Question: We are on EST time and Elements is CST. Our Web  Batch Roll over time 12:00 AM. Therefore when we balance we go into the  Core Management System and run a transaction report from 11:00 PM CST to on the previous day to 11:00 PM CST on the current day. This corresponds to our Batch reporting. So we know for every credit card sale we have a corresponding transaction in Tessitura.

Here is our problem: If transactions come in between 12:00 AM to 1:00 AM Elements is sending a statement to our Finance department showing deposits on their on the previous day and in Tessitura we have the next.

Has anyone had success with having elements do a settlement time override? I know payment tech can do this.

Also if anyone else has encountered this issue please let me know how you resolved.

The only solution which isn't practical is to not process credit card transactions between 12:00 AM to 1:00 AM EST.

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!