Tessitura & Element Reconciliation Reporting

We reconcile on a daily basis.  We have a spreadsheet that lists each Tessitura credit card posting.  2 or 3 times a week I log onto Element and pick up their batch info.  Some variances are just timing differences, but others can indicate problems with transactions being held up, or duplicated, that I want to deal with right away.

LESLIE FILLINGHAM | Finance Director | Milwaukee Repertory Theater
Patty & Jay Baker Theater Complex | 108 East Wells Street | Milwaukee, WI 53202
414.224.1761 tel | 414.224.9097 fax | Email:  lfillingham@milwaukeerep.com 
Website: www.milwaukeerep.com | Facebook: www.facebook.com/milwrep | Twitter: twitter.com/milwrep

We are new to Tessitura & have been using Element as our gateway & CC processor. We have been having a very difficult time reconciling the crefit cards on the GL Summary Report from Tess to the monthly statement from Element. Does anyone have a reliable & accurate way to make these match? 

We are aware of the  time zone issue, but the EPS Tool has not been accurate for us either. We are also trying to be more proactive about posting batches daily (we were doing it once a week before, since we do our main reporting for our Board by month) but not sure how helpful that will be.

Any advice, reports, or experience is welcome!  

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We reconcile on a daily basis.  We have a spreadsheet that lists each Tessitura credit card posting.  2 or 3 times a week I log onto Element and pick up their batch info.  Some variances are just timing differences, but others can indicate problems with transactions being held up, or duplicated, that I want to deal with right away.

LESLIE FILLINGHAM | Finance Director | Milwaukee Repertory Theater
Patty & Jay Baker Theater Complex | 108 East Wells Street | Milwaukee, WI 53202
414.224.1761 tel | 414.224.9097 fax | Email:  lfillingham@milwaukeerep.com 
Website: www.milwaukeerep.com | Facebook: www.facebook.com/milwrep | Twitter: twitter.com/milwrep

We are new to Tessitura & have been using Element as our gateway & CC processor. We have been having a very difficult time reconciling the crefit cards on the GL Summary Report from Tess to the monthly statement from Element. Does anyone have a reliable & accurate way to make these match? 

We are aware of the  time zone issue, but the EPS Tool has not been accurate for us either. We are also trying to be more proactive about posting batches daily (we were doing it once a week before, since we do our main reporting for our Board by month) but not sure how helpful that will be.

Any advice, reports, or experience is welcome!  

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!