Hi everyone:
We are fairly new to Tessitura and still trying to establish best practices on the finance side. I have a group sale that was "paid" to a Payment Method we have setup as A/R. It is not a true A/R/liability account. It is simply a payment method with that description. Tickets show as paid and are listed in reports.
Now that the check has been received, I need to back out the original payment which shows on the A/R GL and apply the check payment to it. The other challenge with this transaction is the ticket fees were not overridden and now we have a check for $1,600.00 but an amount for the order of $1,680.00.
We're struggling with how to make sure the box office is showing up short though I don't see how to avoid it without refunding the entire sale, opening an order for the original date and processing those tickets again which I believe is our best bet. Finance would like to know if there's another way.
Thanks to all of you expert Tessiturians for any advice!!!
Hi Michelle,
I think you can override the fees, sell the full $1680 back to A/R, and then charge the $1600 due against the check. I think this will accomplish the same thing you were thinking about doing without involving a new order and releasing seats.Have you looked into using the invoice payment options for groups sales? That might be something to consider for future sales. Hope that is helpful!
-Ryan