Hi,
July was our first Year End since getting Tessitura and I'm noticing an issue with booking fees. I expect it's something simple, but our standard booking fee is still paying into the previous fiscal year when I post the day's batches. On the bookings themselves, the new Fee is auto-selected and I have checked the fee set-up and found that this fee does have the new fiscal year attached to it. The events we're booking are also in both Seasons and Campaigns which have the correct fiscal year attached (and I think tickets are paying correctly into the new year, it's just fees that aren't). However, one thing I've found which may be a factor is the individual batch reports are listing a campaign and appeal from the previous year against every transaction.
The only thing that we haven't really done is set up a new Source Code to select in the booking, as it's not something we track at present. Could this be over-riding the year which the fee pays into?
Thanks again,
Rog
Hi Rog,
Have you looked at the Campaign that is set on the Fee record? It may be that your shows are going to the correct campaign, but the fees may still be point to your previous years.
Rog -
Your source is definitely the culprit there. Make sure you are using a source that is in correct campaign with the right fiscal year - it will take whatever fiscal year is on the campaign of the source.
- Heather
Hi, thanks for your replies. It looks like I've got errors with both - somehow I missed that my fee was still connected to an old campaign, and I'll set up some new source codes for the year.
Thanks again,Rog