I have been getting bank charge backs because our patrons weren't recognizing the notation identifying us next to the charges on their credit card statements, they thought it was someone unauthorized using their card. They call their cc company and the cc company pull the payment for their tickets out of our account. Since Tessitura still has a payment attached to the patron's seats how would I go about charging the patron again? I can't do a regular refund because that would be giving back their money twice. Is there a way of charging their cards again without going into their seating? Has anyone had this problem?
Hi,
We created a set of “chargeback” payment methods to “unpay” the order and create a balance due and then recharge the account. The “chargeback” payment methods also allow us to more closely balance Tessitura against our credit card statements.
Regards,
Gary Lustig
Vice-President and Managing Director
Ticket Philadelphia
(215-875-7606
glustig@ticketphiladelphia.org
www.ticketphiladelphia.org
From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Debbie Damon Sent: Wednesday, August 07, 2013 2:49 PM To: Lustig, Gary Subject: [Tessitura Finance Forum] Bank Chargebacks
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