Bank Chargebacks

In my experience, the money is withdrawn from our back account by the credit card processing company (for us that’s Chase Paymentech), then I send a statement as to why we believe the charges to be fair and if approved, Chase Paymentech will refund the money back into our account.  We don’t generally do anything in Tessitura for chargebacks.  However, if that doesn’t work for some reason, you might be able to run the sale directly through Transcend (or your credit card processor) rather than through Tessitura.

Good luck.

Cheers,

Tal

Tal Hebdon Manager of Patron & Operations Services
Young Centre for the Performing Arts

T 416.866.8666 x402
F 416.504.5222
W youngcentre.ca

Young Centre for the Performing Arts
Distillery Historic District

50 Tank House Lane,
Toronto, ON, M5A 3C4

Box Office: 416.866.8666

Follow Us: 

From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Debbie Damon
Sent: Wednesday, August 07, 2013 2:49 PM
To: Tal Hebdon
Subject: [Tessitura Finance Forum] Bank Chargebacks

I have been getting bank charge backs because our patrons weren't recognizing the notation identifying us next to the charges on their credit card statements, they thought it was someone unauthorized using their card.  They call their cc company and the cc company pull the payment for their tickets out of our account.  Since Tessitura still has a payment attached to the patron's seats how would I go about charging the patron again?  I can't do a regular refund because that would be giving back their money twice.  Is there a way of charging their cards again without going into their seating?  Has anyone had this problem?             

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

In my experience, the money is withdrawn from our back account by the credit card processing company (for us that’s Chase Paymentech), then I send a statement as to why we believe the charges to be fair and if approved, Chase Paymentech will refund the money back into our account.  We don’t generally do anything in Tessitura for chargebacks.  However, if that doesn’t work for some reason, you might be able to run the sale directly through Transcend (or your credit card processor) rather than through Tessitura.

Good luck.

Cheers,

Tal

Tal Hebdon Manager of Patron & Operations Services
Young Centre for the Performing Arts

T 416.866.8666 x402
F 416.504.5222
W youngcentre.ca

Young Centre for the Performing Arts
Distillery Historic District

50 Tank House Lane,
Toronto, ON, M5A 3C4

Box Office: 416.866.8666

Follow Us: 

From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Debbie Damon
Sent: Wednesday, August 07, 2013 2:49 PM
To: Tal Hebdon
Subject: [Tessitura Finance Forum] Bank Chargebacks

I have been getting bank charge backs because our patrons weren't recognizing the notation identifying us next to the charges on their credit card statements, they thought it was someone unauthorized using their card.  They call their cc company and the cc company pull the payment for their tickets out of our account.  Since Tessitura still has a payment attached to the patron's seats how would I go about charging the patron again?  I can't do a regular refund because that would be giving back their money twice.  Is there a way of charging their cards again without going into their seating?  Has anyone had this problem?             

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!