Bank Chargebacks

There is a small window of time when you can have the banks reverse that action, with proper documentation and patron’s approval.

If that time has past we have an old ZON machine for emergencies and we charge it that way, not tied to Tessitura.  Or you could return their charge to a dummy payment method and recharge them.  Good luck!

I have been getting bank charge backs because our patrons weren't recognizing the notation identifying us next to the charges on their credit card statements, they thought it was someone unauthorized using their card.  They call their cc company and the cc company pull the payment for their tickets out of our account.  Since Tessitura still has a payment attached to the patron's seats how would I go about charging the patron again?  I can't do a regular refund because that would be giving back their money twice.  Is there a way of charging their cards again without going into their seating?  Has anyone had this problem?             

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There is a small window of time when you can have the banks reverse that action, with proper documentation and patron’s approval.

If that time has past we have an old ZON machine for emergencies and we charge it that way, not tied to Tessitura.  Or you could return their charge to a dummy payment method and recharge them.  Good luck!

I have been getting bank charge backs because our patrons weren't recognizing the notation identifying us next to the charges on their credit card statements, they thought it was someone unauthorized using their card.  They call their cc company and the cc company pull the payment for their tickets out of our account.  Since Tessitura still has a payment attached to the patron's seats how would I go about charging the patron again?  I can't do a regular refund because that would be giving back their money twice.  Is there a way of charging their cards again without going into their seating?  Has anyone had this problem?             

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!