I have been getting bank charge backs because our patrons weren't recognizing the notation identifying us next to the charges on their credit card statements, they thought it was someone unauthorized using their card. They call their cc company and the cc company pull the payment for their tickets out of our account. Since Tessitura still has a payment attached to the patron's seats how would I go about charging the patron again? I can't do a regular refund because that would be giving back their money twice. Is there a way of charging their cards again without going into their seating? Has anyone had this problem?
We have several “chargeback” payment methods—one for each type of credit card we accept—that we use to indicate that an amount has been charged back. The payment type is set up as an adjustment, not a credit card.
Lucie
______________________________Lucie SpielerIT Development and Training ManagerFLORIDA GRAND opera