Hi
We are currently looking at whether we transact to schools or teachers for ticket purchases. We would like to transact to School however we are struggling to come up with a way to link it to a particular teacher so that we can mail teachers with information about particular shows based on their booking history. We would like to keep the information on the School's record so that the booking history for that school is kept in one place and the fact that individual teachers seem to move school regularly so its often difficult to keep up to date.
We are looking at the possibility of using special request in some way but if anyone has any feedback about how they are transacting and then subsequently reaching out to thiose bookers with mailings it would be much appreciated.
Many thanks
Nicola
We also struggled with this when we switched to using Tessitura. We do similar to what the others have mentioned - we have a constituent record for the school and the teachers with an affiliation. I put the order on the teacher record, But we created custom sections in the order that allows me to type in school name and county and then pull the information either way. So now using reports and things I can pull information by school or by teacher.
Now that Version 12 is a reality, there is a new field in the Ticket Orders screen called "Initiator" that was built to handle this exact business purpose. The idea is that you could have the school be the primary constituent (the "Owner") of the order, and the teacher could be the Initiator. Mailings and other communication could then be tailored to constituents who initiated orders in their Ticket History.
-Michael Wilcox, Tessitura Network