We had a great Thursday morning discussion on Education and the Web. Here are our notes... and let's keep the discussion going right here on the forum!
TLCC 2012 – Let's Talk Online Education
Moderators:
Patricia Garza Center Theatre Group pgarza@centertheatregroup.org
Karyn Elliott Tessitura Network kelliott@tessituranetwork.com
Subject Matter Guru:
Patrick Schley First Stage pschley@firststage.org
· Logins
o Science Museum of Minnesota has experience with this
o For teacher bookings:
§ Get school info from state database
§ Auto-fill school name and info dropdowns and push to web
o Important to use aliases and data entry standards
§ Less to merge that way
o School login and password?
§ Shared by teachers
§ Then maybe identify which teacher is booking
o Complicated if teacher records are affiliated with school and household, because Tessitura will want to push transaction to primary affiliation group
· Account Look-up
o Different ways to approach
§ Last name/Zip/Phone
§ Member number/Phone/Last name
o CTG uses email as login and tessi ID as password to simplify this for teachers
· Moving Patrons Online
o Parents prefer online – priority access
o Still accept mail/fax – class might fill up, though, delayed processing
o Teachers guides online – with fee if they want a print copy
o How do lower income families manage?
· Surveys
o Use of Scantron machines to digitize paper surveys
§ Easier than having an intern enter them into Surveymonkey!
o Where do they go in Tessi?
§ New Vic has a custom screen/SSRS reports
§ Could also be a CSI
§ First Stage uses research notes for “anecdotal” survey responses
o SF Opera uses a google site to collect survey responses from parents
§ Teachers forward the link on to parents and response has been good
· Intranets
o New Vic & First Stage have good examples
§ First Stage SharePoint site gives access to teaching artists, program participants, parents
o WPAS Gospel Choir will have a simple password protected page on their front-facing website
· Pre- or co-requisites
o Using content elements to handle business rules
o Use rankings to trigger MOS shift
o Flex packages (select X number of classes from each of these groups)
o Constituencies to identify pre-requisites
o Ticket history
o Just take their word for it!
· Summer Camp/Class Registrations
o La Jolla Playhouse uses TNEW to collect info on
§ Student name
§ DOB
§ Tshirts
§ Allergies
· Goes to custom Student Info tab in Tess
o Web solutions to create a new student record and affiliate to parent household
o First Stage/Oregon Shakes puts spots on hold for financial aid or scholarship recipients—so they don’t disappear
o OSF does adult classes
§ Use hold codes to save spots for general public after member presale
o Waitlist
§ Some use a different MOS, some use a different Zone
· Non-credit card payments
o “Purchase order” -> seated, unpaid – shows a $$ balance (teachers use this with Houston Grand Opera)
o “Check” payment method -> generates a CSI for follow-up
o **Paypal is very cost prohibitive
· Packages
o LA Opera does professional development packages for teachers
· Auditions
o Phoenix Theatre uses TNEW and seats audition requests for AEA and Non-AEA audition days
o Other web-based solutions used by First Stage include PleaseBringIt.com and Sign Up Genius
· Free Student Matinees
o Comp price type
o Ranking triggers a MOS shift
o CTG requires a $50 deposit for materials – allow to check out w/o payment
· Training
o Sit side by side with ticketing so you know how everything works
o Acquire permissions from IT gradually as they know you know what you’re doing
Odds and ends:
· V11.0.4 will allow renaming of special request fields