Hi,
I've recently been speaking to a lot of Museum Education teams who are using Tessitura and have heard from several a problem that my team has also experienced: our Family Programs team, which is our primary Tessitura user, continually struggles with the fact that we primarily track children, so there's extra work to be done on data entry to hook that child record to a household/ the relevant adult record. For instance, we have a large (265,000) youth membership for people ages 17 and under. Since we're signing up the child, the parent information is secondary to us, but Tessitura wants it to be primary. We've been trying to develop an online enrollment form (we have to do everything manually at present) but this is a big hurdle because the form would have to create a Parent record, a Household, a Child record and relate all of them appropriately.
Does anyone else struggle with issues around this?
Thanks,
Erin Branham
Hi Eric, thanks for your post! Wondering if it might be beneficial to cross-post to the Education & Audience Development Community? Hopefully you'll receive a response over there.- Gill Tasker, Community Manager