We (Paper Mill Playhouse) just started using Tessitura in February. We currently do not use TNEW for our registration because we aren't sure how to allow people to request registration, be approved, and only then add their payment information (kind of a delayed-registration system). Does anyone do something like this? Any help or advice would be greatly appreciated! Thank you!
TNew has some payment plan functionality that you could set to collect payment on a later date, after they register. Most theatres take a deposit at the time of registration, but the way payment plans are setup, it's not required to do so. The current criteria is based primarily on sale date--ie. you would direct payments to be collect on the sale date, or a specified number of days/weeks/months after the sale date.
So, for example, if it takes a week to be approved for your event, you could have everyone register with $0 deposit and have the payment plan auto-charge the amount owed after that one week approval date. You'd need to make sure if there were orders NOT approved, that the orders were cancelled before the payment plan charged them.
Hope this helps! Feel free to hit me up here or via email if you want to chat more about your theatre's specific needs. carrie@groundlings.com
Hi Carrie!
I'm interested in this approach that you're suggesting... Does it require registrants to provide a credit card at the time of registration, though? That's my one concern, since our group also has an approval process for some of our camps and we don't want people thinking they are paying for a program right away.
Thanks!
We'd have the same issue. I'm curious how this would work.
Ok, good question. I was curious about how this would work myself if there was $0 owed, so I added it in our Test site to see. The result was: yes, you still need to put in the credit card info. Which is good, because otherwise, your payment plan becomes very labor intensive, BUT the total will say $0 owed and it will give them the date the purchase would be charged, if approved. I'm adding a screenshot of how it looked when I tried it in our test site!