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School groups and the web

Former Member
Former Member $organization

Hi folks!

Are any of you doing school group reservations on the web?  If so, can you describe how you're approaching this from Tessitura and the web path?

Thanks!
Kristin

Parents
  • $organization

    We do here for Schools Matinee Performances.

    Schools have to register with us and we give them a constituency which is then ranked. We create a log in for them and when they log in their constituent ranking changes their MOS to the Schools MOS. The Schools MOS is attached to all performances that only schools can access. All logins without this constituency are messaged to say that they must be a school to access the events and to contact the Education department should they need further information.

    When a school is logged in they can then reserve tickets through filling in an online form. This form takes details of School Key Stages, contact numbers for that particular group, number of teachers, adults and students along with any special requests or information. There is coding on the web that works out (based on rules we have in place) the ratio of adults needed to children and how many free tickets each group is allowed based on their numbers.

    We do not let the teachers seat themselves as we have certain rules about where certain age ranges can sit within the Hall, so the orders all come through as unseated and unpaid.

    The Education department can then check all the special requests and information via a CSI report and are able to seat those school parties first of all and can then seat everyone else. They then print payment requests to send to the Schools asking for payment and once that is received they then print a group ticket letter for the teachers with the details of their seats and all timings and information required for attending the show.

Reply
  • $organization

    We do here for Schools Matinee Performances.

    Schools have to register with us and we give them a constituency which is then ranked. We create a log in for them and when they log in their constituent ranking changes their MOS to the Schools MOS. The Schools MOS is attached to all performances that only schools can access. All logins without this constituency are messaged to say that they must be a school to access the events and to contact the Education department should they need further information.

    When a school is logged in they can then reserve tickets through filling in an online form. This form takes details of School Key Stages, contact numbers for that particular group, number of teachers, adults and students along with any special requests or information. There is coding on the web that works out (based on rules we have in place) the ratio of adults needed to children and how many free tickets each group is allowed based on their numbers.

    We do not let the teachers seat themselves as we have certain rules about where certain age ranges can sit within the Hall, so the orders all come through as unseated and unpaid.

    The Education department can then check all the special requests and information via a CSI report and are able to seat those school parties first of all and can then seat everyone else. They then print payment requests to send to the Schools asking for payment and once that is received they then print a group ticket letter for the teachers with the details of their seats and all timings and information required for attending the show.

Children
  • $organization in reply to Caryl Jones

    This is almost identical to the way we have things set up at the New Victory.   The only things I would add that may be unique to us are:

     

    There are price types for each grade so that we can capture that data on the unpaid/unseated order itself;

    We take (but do not at the reservation charge) credit cards using the Payment Schedule API functionality;

    Rather than a CSI we store additional information in a custom table (with a reference to the order_no) so that our custom reporting is easier;

    and

    POP did this piece of our website.

     

    Michael

     

    From: Tessitura Education Forum [mailto:forums-education@tessituranetwork.com] On Behalf Of Caryl Jones
    Sent: Friday, February 26, 2010 9:37 AM
    To: Michael Reisman
    Subject: Re: [Tessitura Education Forum] School groups and the web

     

    We do here for Schools Matinee Performances.

    Schools have to register with us and we give them a constituency which is then ranked. We create a log in for them and when they log in their constituent ranking changes their MOS to the Schools MOS. The Schools MOS is attached to all performances that only schools can access. All logins without this constituency are messaged to say that they must be a school to access the events and to contact the Education department should they need further information.

    When a school is logged in they can then reserve tickets through filling in an online form. This form takes details of School Key Stages, contact numbers for that particular group, number of teachers, adults and students along with any special requests or information. There is coding on the web that works out (based on rules we have in place) the ratio of adults needed to children and how many free tickets each group is allowed based on their numbers.

    We do not let the teachers seat themselves as we have certain rules about where certain age ranges can sit within the Hall, so the orders all come through as unseated and unpaid.

    The Education department can then check all the special requests and information via a CSI report and are able to seat those school parties first of all and can then seat everyone else. They then print payment requests to send to the Schools asking for payment and once that is received they then print a group ticket letter for the teachers with the details of their seats and all timings and information required for attending the show.

    From: Kristin Tigart <bounce-kristintigart5936@tessituranetwork.com>
    Sent: 2/26/2010 7:59:29 AM

    Hi folks!

    Are any of you doing school group reservations on the web?  If so, can you describe how you're approaching this from Tessitura and the web path?

    Thanks!
    Kristin




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