TNEW + Education: credit cards and teachers

We also use a payment plan to get around schools paying up front for their tickets. One of the ways we message the requirement for a credit card is using the analogy of how it is like when you book a hotel room online. You are required to put a card in for the system to secure the order to your account, but we will not charge the card unless your tickets remain unpaid at the end of school year (well past the payment deadline).

While we still get questions about it from teachers ordering for the first time, we’ve definitely seen the number of questions/concerns go down over the years we’ve had this requirement. Most returning teachers know it is part of the process – and if they use a personal card instead of a school card, it is just more incentive for them to make sure they initiate the check/purchase order process with their business office.

Karoline Myers | 515-246-2356

Education Manager | Des Moines Performing Arts

From: Tessitura Education Forum [mailto:forums-education@tessituranetwork.com] On Behalf Of Beth Hawryluk
Sent: Wednesday, October 4, 2017 8:48 PM
To: Karoline Myers <karolinem@desmoinesperformingarts.org>
Subject: Re: [Tessitura Education Forum] TNEW + Education: credit cards and teachers

We set our programs up to be processed under a $0.00 price type at the time of booking. Then, after the order has been placed and all the back & forth has happened to confirm with the teacher, the price type is change from the free one to one (or many) of our paid ones. Then we generate an invoice and send it out. But they are not asked to provide a card number up front. At our venue, many of our education bookings are paid by cheque from the school/school board so I think it would deter teachers from booking using their personal credit card (even if they aren't being charged at the time of order).

We also use a payment plan to get around schools paying up front for their tickets. One of the ways we message the requirement for a credit card is using the analogy of how it is like when you book a hotel room online. You are required to put a card in for the system to secure the order to your account, but we will not charge the card unless your tickets remain unpaid at the end of school year (well past the payment deadline).

While we still get questions about it from teachers ordering for the first time, we’ve definitely seen the number of questions/concerns go down over the years we’ve had this requirement. Most returning teachers know it is part of the process – and if they use a personal card instead of a school card, it is just more incentive for them to make sure they initiate the check/purchase order process with their business office.

Karoline Myers | 515-246-2356

Education Manager | Des Moines Performing Arts

From: Tessitura Education Forum [mailto:forums-education@tessituranetwork.com] On Behalf Of Beth Hawryluk
Sent: Wednesday, October 4, 2017 8:48 PM
To: Karoline Myers <karolinem@desmoinesperformingarts.org>
Subject: Re: [Tessitura Education Forum] TNEW + Education: credit cards and teachers

We set our programs up to be processed under a $0.00 price type at the time of booking. Then, after the order has been placed and all the back & forth has happened to confirm with the teacher, the price type is change from the free one to one (or many) of our paid ones. Then we generate an invoice and send it out. But they are not asked to provide a card number up front. At our venue, many of our education bookings are paid by cheque from the school/school board so I think it would deter teachers from booking using their personal credit card (even if they aren't being charged at the time of order).