Here in Kalamazoo we are coming to terms with the idea that, in order to fulfill our data needs, we may need to customize the Ticket History table so we don't lose the Initiator and Recipient role information for our students and volunteers. Are there any other RAMP-hosted consortia who have customized the Ticket History table and are willing to share their experiences (pros and cons) with us?
Hi Mindee
The new Standard Ticket History does include Role information, though.
There's a Role column that holds a value representing combinations of Roles, so that, for example, if a particular constituent is recorded as both Owner and Initiator it will have one row displaying "OI", rather than a separate row for each role.
Ken
Hi Mindee The new Standard Ticket History does include Role information, though. There's a Role column that holds a value representing combinations of Roles, so that, for example, if a particular constituent is recorded as both Owner and Initiator it will have one row displaying "OI", rather than a separate row for each role. KenFrom: Mindee Waltz <bounce-mindeewaltz7928@tessituranetwork.com>Sent: 3/21/2016 12:46:34 PMHere in Kalamazoo we are coming to terms with the idea that, in order to fulfill our data needs, we may need to customize the Ticket History table so we don't lose the Initiator and Recipient role information for our students and volunteers. Are there any other RAMP-hosted consortia who have customized the Ticket History table and are willing to share their experiences (pros and cons) with us?This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Education Forum. You may reply to this message to post to the Education forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
From: Mindee Waltz <bounce-mindeewaltz7928@tessituranetwork.com>Sent: 3/21/2016 12:46:34 PM