Our organization uses the Invoice Payment method for student matinee orders when they have not been paid by the school by the end of the month. Before using this payment method, we make every effort to confirm seat amounts, etc with the patrons, but despite our best efforts, sometimes seats are ‘paid for’ that were never actually used. Is there any way to reverse this transaction so it is no longer a receivable? Thanks for any thoughts.
Bridget,
It is a fairly easy process.
1) In the original ticket order release or return the unused seats. This should leave a negative balance on the order. 2) Apply the negative balance to an On Account payment method and save the order. 3) Open the invoice on the constituent record and pay the remainder of the invoice using the On Account payment method.
Best,
Anna
Anna E. Wessely
Manager Asia Pacific/Senior Application Specialist
Tessitura Network, Inc
+1 888 643 5778 x 308
awessely@tessituranetwork.com
www.tessituranetwork.com
Thank you, Anna. That is what our accountant is currently doing, but she and I thought there may be a better way. Good to know she's already found the best way! Thank again.