Hey all - We are on the cusp of moving into v12 and I am curious about where people are storing student information in v12 orders. For classes we currently collect the student name through Special Request (SR) and use the SR Category to capture the student's grade and the SR Notes to comment on any class specific information (ex. will be late on Monday, place with Sally Sue, etc). With v12, we are not able to capture those details on the subline level, only the student's name as the recipient. The only solutions I have right now are to 1.still make each line item unique to the student and collect the grade as an expiring attribute or 2. making everything an attribute, but the nature of student information is so dynamic that I would rather not make it intrinsic to the student's constituent record. Anyone have any thoughts?
Hi Ellie,
We're still on v11, but we're using a mix of those approaches now. We use the special request on the lineitem to store a customer number for the student. That means we have to enforce a 1 lineitem per student rule. Since we can't adjust the dropdown on a per performance basis (we're TNEW users - I see you are as well), we put messaging on each performance page asking the user to only reserve one spot at a time. We also put in place a customization that will check for education classes with more than one seat, and remove any extras before the user lands on the cart page. The information submitted with the remaining seat still goes through.
As for the information we store on the child's account, we have a custom tab and some attributes, though it may be just as easy to use all attributes.
We use the procedure LRP_TN_EXPRESS_WEB_SAVE_AUX_DATA so we can remit data to attributes (like birthday), research (like health/allergy info), names (aliases) etc.
I'm eager to get to V12 and see what options we have for working with recipient/initiator/owner. I'd really love to get rid of that hacky "only reserve one ticket please" business.
Ah, but that is the issue. We are playing with v12 in TEST and while you can identify the recipient on the subline level (great for that parent signing 3 kids up for the same class), as far as I can tell that is the only information you can store there so if you wanted to make any notes about the individual recipient, there is not a place to do so in the order.