Tracking reasons for declines

We use CSI’s.  I have an Category type of Subscription Cancellation with the reason in the notes field.

Hi!

Is anyone's organization tracking the reasons patrons give for declining to renew their membership or subscription? If you are, where are you putting that information? On the solicitation record? In attributes? Somewhere else?

I think that we will be able to track these in the "Custom Data" on Plans once we get to v12, but I am curious to hear what people are doing now.

Best

Jess Levy

San Francisco Opera

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We use CSI’s.  I have an Category type of Subscription Cancellation with the reason in the notes field.

Hi!

Is anyone's organization tracking the reasons patrons give for declining to renew their membership or subscription? If you are, where are you putting that information? On the solicitation record? In attributes? Somewhere else?

I think that we will be able to track these in the "Custom Data" on Plans once we get to v12, but I am curious to hear what people are doing now.

Best

Jess Levy

San Francisco Opera

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!