Hi!
Is anyone's organization tracking the reasons patrons give for declining to renew their membership or subscription? If you are, where are you putting that information? On the solicitation record? In attributes? Somewhere else?
I think that we will be able to track these in the "Custom Data" on Plans once we get to v12, but I am curious to hear what people are doing now.
Best
Jess Levy
San Francisco Opera
Hi Jess,
We track refusals for both memberships and ticket offers. Membership refusals are done on the promotion, (we've created a multitude of refusal responses), while ticketing refusals are set up as attributes. (We set up yearly ticket refusal survey's in attributes.)