We're making the transition from manually processing monthly pledge payments to the provided Pledge Billing utility. We haven't gone live with it yet, as we continue to find new kinks to work out. One item that I can't seem to overcome is that each payment is allocated to a new source. It would make sense to me that the source should pull from the inital contribution, but that's now it works. The problem is, since the payments aren't being used with a consistent source, that our custom reports are essentially double-counting these gifts (for the pledge and each of the payments separately).
Has anyone else encountered this issue? How did you navigate it?