We recently went live with a TNEW Express Web site, and part of the functionality involved auto-contribution entry into a person's account when making a web donation. By this I mean that if someone made a donation, it would automatically appear in their account in the contribution tab. No messing around with on-accounts etc.
From a functional standpoint, it works beautifully (magically, even!) but I noticed that we are unable to adjust that contribution later on. We discovered this when doing a test transaction (following the live conversion) in order to ensure that the credit card server was working correctly with TNEW. We figured that afterwards we could go back and refund this transaction. But no such luck. When I tried, I got a pop-up message that said there were no eligible contributions. The usual adjustment window that shows recent contributions didn't even appear, even though there is definitely a contribution in that person's account.
We've looked at the set up and can't figure out what the problem is. It's not a new campaign or fund, and the TNEW table that built this auto-donation-entry functionality even has a checkbox selected in a column that says something to the effect of "contribution editable".
Do anyone have an idea as to what the obstacle could be? I've never come across an issue like this.
Thanks!
This is an absolute shot in the dark, but would batch type or user group be an issue? Since the contribution was made by the web user, maybe you need to log in as the web user and/or use a web batch to make an adjustment to the contribution.