Hi all!
My development team has brought this to my attention a few times now so I'm wondering if this happens elsewhere and if there's a way I can fix it.
Sometimes when they are setting up a monthly pledge, they select their billing schedule and instead of the amount being broken evenly over X number of months it is broken out into a weird number (1 cent short of what it should be) and the final amount has the differences added to it.
For example, if the patron should be paying $10 per month for 12 months the billing schedule wants to charge them $9.99 for the first 11 months and then $10.12 for the last month.
The amounts can be changed manually so it isn't a huge deal. Just fairly irksome. It also appears to be happening randomly. 95% of the time the schedule works as it should... just that 5% of the time it goes wonky.
Any thoughts?
Thanks in advance for any advice!
Beth,
The first thing I would check would be the setup in TR_BILLING_SCHEDULE. For the Monthly type we have set up 8.333% per month.
So in the Bill Amounts column it looks like this: 8.333%,8.333%,8.333%,8.333%,8.333%,8.333%,8.333%,8.333%,8.333%,8.333%,8.333%,8.333%
This seems to work for us in most cases. Its not an exact science but its easy to make changes in Test and do some testing to find what works best for you.Dale