Billing Schedule weirdness

It happens here – when the input staff sees it they take it out of the batch and reenter

Hi all!

My development team has brought this to my attention a few times now so I'm wondering if this happens elsewhere and if there's a way I can fix it.

Sometimes when they are setting up a monthly pledge, they select their billing schedule and instead of the amount being broken evenly over X number of months it is broken out into a weird number (1 cent short of what it should be) and the final amount has the differences added to it.

For example, if the patron should be paying $10 per month for 12 months the billing schedule wants to charge them $9.99 for the first 11 months and then $10.12 for the last month.

The amounts can be changed manually so it isn't a huge deal. Just fairly irksome. It also appears to be happening randomly. 95% of the time the schedule works as it should... just that 5% of the time it goes wonky.

Any thoughts?

Thanks in advance for any advice!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

It happens here – when the input staff sees it they take it out of the batch and reenter

Hi all!

My development team has brought this to my attention a few times now so I'm wondering if this happens elsewhere and if there's a way I can fix it.

Sometimes when they are setting up a monthly pledge, they select their billing schedule and instead of the amount being broken evenly over X number of months it is broken out into a weird number (1 cent short of what it should be) and the final amount has the differences added to it.

For example, if the patron should be paying $10 per month for 12 months the billing schedule wants to charge them $9.99 for the first 11 months and then $10.12 for the last month.

The amounts can be changed manually so it isn't a huge deal. Just fairly irksome. It also appears to be happening randomly. 95% of the time the schedule works as it should... just that 5% of the time it goes wonky.

Any thoughts?

Thanks in advance for any advice!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!