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Adding Another Pledge to a Campaign

Teresa Dean
$organization

I have a user who is trying to add a pledge to a constituent account and is getting the following message:

This Customer already has a pledge in this campaign.  That pledge must be paid off before any new contributions are made.

I'm reading this error to say that they either need to make an adjustment on the current pledge (which they did as a work around) or that they have to select a different campaign/fund.  The user said she is selecting a different fund than the original pledge, but it's still the same campaign.  She says that she has been able to do this in the past and doesn't understand why she can't now.  Has anyone seen this error before, and if so, can you clarify for us what it means and what should be done with the new pledge next time.

Thanks in advance for the help.

Teresa

Parents
  • $organization

    Go into the setup for the Campaign and uncheck the “Single Open Pledge” box on the right-hand side.

     

    Kendra

    Kendra L. Struthers

    Individual Giving/Database Manager

    Cincinnati Playhouse in the Park

    (513) 977-2024

    www.cincyplay.com

     

    A Season to Celebrate.

     

     

     

    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Teresa Dean
    Sent: Monday, October 10, 2011 10:32 AM
    To: Kendra Struthers
    Subject: [Tessitura Development Forum] Adding Another Pledge to a Campaign

     

    I have a user who is trying to add a pledge to a constituent account and is getting the following message:

    This Customer already has a pledge in this campaign.  That pledge must be paid off before any new contributions are made.

    I'm reading this error to say that they either need to make an adjustment on the current pledge (which they did as a work around) or that they have to select a different campaign/fund.  The user said she is selecting a different fund than the original pledge, but it's still the same campaign.  She says that she has been able to do this in the past and doesn't understand why she can't now.  Has anyone seen this error before, and if so, can you clarify for us what it means and what should be done with the new pledge next time.

    Thanks in advance for the help.

    Teresa




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  • $organization

    Go into the setup for the Campaign and uncheck the “Single Open Pledge” box on the right-hand side.

     

    Kendra

    Kendra L. Struthers

    Individual Giving/Database Manager

    Cincinnati Playhouse in the Park

    (513) 977-2024

    www.cincyplay.com

     

    A Season to Celebrate.

     

     

     

    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Teresa Dean
    Sent: Monday, October 10, 2011 10:32 AM
    To: Kendra Struthers
    Subject: [Tessitura Development Forum] Adding Another Pledge to a Campaign

     

    I have a user who is trying to add a pledge to a constituent account and is getting the following message:

    This Customer already has a pledge in this campaign.  That pledge must be paid off before any new contributions are made.

    I'm reading this error to say that they either need to make an adjustment on the current pledge (which they did as a work around) or that they have to select a different campaign/fund.  The user said she is selecting a different fund than the original pledge, but it's still the same campaign.  She says that she has been able to do this in the past and doesn't understand why she can't now.  Has anyone seen this error before, and if so, can you clarify for us what it means and what should be done with the new pledge next time.

    Thanks in advance for the help.

    Teresa




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

    The information contained in this email and any attachments is confidential and may be subject to copyright or other intellectual property protection. If you are not the intended recipient, you are not authorized to use or disclose this information, and we request that you notify us by reply mail or telephone and delete the
    original message from your mail system.
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