Hello all,
I need to either
1) reverse a written off pledge so I can adjust it
2) enter a refund as it's own contribution (not as an adjustment to a previously existing gift)
The story is that my predecessor wrote off a pledge before reversing one of the installment charges that had already been made, intending to do it afterward. Upon writing it off, he realized he could no longer make adjustments to the contribution (he would attempt to click the Adjust button in contribution editor, and the written-off contribution was not an option). At the time, he and our IT director refunded the credit card through the back end. The problem, 6 months later, is that our New Contribution Reports are consistently that amount off, and this person's giving history is also inaccurate.
My first idea to fix this was by making a new contribution of a Cash Refund, communicate to our Finance department what I was doing, and fix the surface layer. But apparently (news to me) you cannot do a negative contribution?
Any ideas would be appreciated please and thank you!
Frannie