Benefits of N-Scan Access Control System

Hi Louisa,

We also distributed a good portion of our season tickets (about 25%) in advance of installing Nscan.   The accidentally reprinted issue does occur from time to time.  I would suggest re-enforcing with your ticketing staff how to reissue a single seat and not an entire order when a ticket is lost.  Also we had to be more aware of the “door open” time in Tessitura.  Our volunteer ushers were instructed to scan show tickets when patrons arrived early for a pre-show event and so we had to make sure that our standard door open time was adjusted on those occasions.  The other issue we had was having multiple stages with concurrent shows and making sure that the ushers were set to check the appropriate event on their scanner.   Overall, everyone agrees that it’s much easier to catch and resolve problems at the door (nearer to the ticket office), then try to address it in the house.  And customers are crazy about being able to print at home.  We’ve started to get customers pulling up their PAH pdf and we’re scanning right from their iphone screen.

Good luck.

Susan M. Crockett

Chief Information Officer

Ruth Eckerd Hall & The Historic Capitol Theatre

1111 N. McMullen Booth Rd.  l  Clearwater, FL 33759

727.712.2757   l   Fax: 727.791.6020

scrockett@rutheckerdhall.net

This email and any files transmitted with it are confidential and intended solely for the use of the intended individual or entity.  If you have received this email in error please notify the sender.  You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information received in error is strictly prohibited.

We are also looking into getting scanners- we are especially interested in all the in house opportunities to give donors, subscribers and new patrons an added level of customer service. Also, the ability to manage double seating issues quickly and efficiently is very important to us.

As a follow up question to this- has any one converted to using scanners mid way through a season? We have been printing Barcodes on all of our season tickets so that won't be a problem, but I am on the look out for any other potential issues.

We have some instances where we "Accidentally" reprinted subscriber tickets without actually giving those tickets to the subscriber. In these cases I believe the old tickets would be scanned as invalid. Just curious if anyone has run into any other "oops" situations like this when changing to scanners.

Thanks!

Hi Louisa,

We also distributed a good portion of our season tickets (about 25%) in advance of installing Nscan.   The accidentally reprinted issue does occur from time to time.  I would suggest re-enforcing with your ticketing staff how to reissue a single seat and not an entire order when a ticket is lost.  Also we had to be more aware of the “door open” time in Tessitura.  Our volunteer ushers were instructed to scan show tickets when patrons arrived early for a pre-show event and so we had to make sure that our standard door open time was adjusted on those occasions.  The other issue we had was having multiple stages with concurrent shows and making sure that the ushers were set to check the appropriate event on their scanner.   Overall, everyone agrees that it’s much easier to catch and resolve problems at the door (nearer to the ticket office), then try to address it in the house.  And customers are crazy about being able to print at home.  We’ve started to get customers pulling up their PAH pdf and we’re scanning right from their iphone screen.

Good luck.

Susan M. Crockett

Chief Information Officer

Ruth Eckerd Hall & The Historic Capitol Theatre

1111 N. McMullen Booth Rd.  l  Clearwater, FL 33759

727.712.2757   l   Fax: 727.791.6020

scrockett@rutheckerdhall.net

This email and any files transmitted with it are confidential and intended solely for the use of the intended individual or entity.  If you have received this email in error please notify the sender.  You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information received in error is strictly prohibited.

We are also looking into getting scanners- we are especially interested in all the in house opportunities to give donors, subscribers and new patrons an added level of customer service. Also, the ability to manage double seating issues quickly and efficiently is very important to us.

As a follow up question to this- has any one converted to using scanners mid way through a season? We have been printing Barcodes on all of our season tickets so that won't be a problem, but I am on the look out for any other potential issues.

We have some instances where we "Accidentally" reprinted subscriber tickets without actually giving those tickets to the subscriber. In these cases I believe the old tickets would be scanned as invalid. Just curious if anyone has run into any other "oops" situations like this when changing to scanners.

Thanks!